At Rexto Global, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.
Return Eligibility
Products can be returned within 30 days of delivery if:
- The item is damaged or defective
- You received the wrong product
- The item is unused and in original packaging
Returned items must include all accessories, manuals, and original packaging materials.
Non-Returnable Items
The following items are not eligible for return or refund:
- Used or damaged products caused by misuse
- Personalized or custom-made items
- Clearance or final sale products
- Gift cards and downloadable products
Refund Process
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
Approved refunds are processed to your original payment method within 5–10 business days.
Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account again
- Contact your credit card company or bank
- Processing times may vary depending on your provider
If you still need assistance, contact our support team.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
To request an exchange, please contact our customer support team with your order details.
Return Shipping
Customers may be responsible for return shipping costs unless the item received was defective or incorrect.
Shipping fees are non-refundable.
Order Cancellation
Orders can only be canceled before shipment. Once an order has been shipped, cancellation may no longer be possible.
Contact Us
If you have any questions about refunds or returns, please contact us:
📧 info@rextoglobal.com
🌐 Rexto Global
